The senior
management of BALKANCAR - ZARYA AD, represented
by the Executive Director, hereby formally
declares its Quality Policy, based on the belief
that the successful development and future of
the company depend on the trust and satisfaction
of its customers.
The policy of BALKANCAR - ZARYA AD is aimed at
continuous and comprehensive research of the
needs and requirements of the stakeholders,
ensuring the quality of the goods and services
offered as well as improving the skills of the
staff.
For the effective implementation of the Quality
Policy, the Senior Management of BALKANCAR-ZARYA
AD sets forth the following strategic goals:
•
ensuring and maintaining compliance of the
products offered in accordance with the
regulatory framework and the requirements of the
parties involved;
Increasing customer
satisfaction with the customer service offered
by BALKANCAR - ZARYA AD;
•
continuous improvement of the skills and
qualifications of the staff;
•
achieving high level of awareness among existing
and potential customers about the possibilities
of BALKANCAR - ZARYA AD to offer quality
products and services;
•
expansion of the company's market share;
•
ensuring and maintaining the high
competitiveness of BALKANCAR - ZARYA AD and
making it a leader among other companies in the
industry.
A guarantee for the fulfillment of these
objectives is the establishment, maintenance and
development of a Quality Management System that
complies with the requirements of BDS EN ISO
9001: 2015. By adopting the modern management
approach, the management commits itself to
providing adequate resources needed to achieve
the set goals and guarantees the necessary
conditions for strict compliance with the
requirements of the BALKANCAR - ZARYA Quality
Management System.
In my capacity of Executive Director of
BALKANCAR - ZARYA AD,
I DECLARE
MY PERSONAL PARTICIPATION AND RESPONSIBILITY FOR
IMPLEMENTATION OF THE DECLARED QUALITY
MANAGEMENT POLICY, ENSURING THE PROSPERITY OF
THE COMPANY
